What is VoIP?
VoIP stands for Voice over Internet Protocol, and is the new way to make and receive phone calls.
VoIP sends your voice over the internet rather than through the standard telephone network therefore allowing for significantly reduced call rates.
Do I need to have a phone line?
In Australia, in most cases you do have to keep an active phone line for your internet to work.
However, we have provided a list below with the requirements for each type of broadband internet connection.
ADSL/DSL Internet
YES, a phone line will be required.
Naked DSL Internet
NO. a phone line is not required. You can SAVE money without line rental charges.
Telstra/Optus Cable Internet
NO, a phone line is not required. You can SAVE money without line rental charges.
Wireless Internet
NO, a phone line is not required. You can SAVE money without line rental charges.
Can I use a normal telephone? What type of telephone can I use?
Yes you can! Any normal telephone can be used, if you use a VoIP device.
Do I need to have the computer turned on to make a call?
No. Your computer can be switched off. However, you will need to leave your modem or router on to make and receive calls.
What is VoIP?
VoIP stands for Voice over Internet Protocol, and is the new way to make and receive phone calls.
VoIP sends your voice over the internet rather than through the standard telephone network therefore allowing for significantly reduced call rates.
Do you provide a Softphone?
Yes, a SIP Talk Softphone.
Windows - www.zoiper.com/download_list.php
MAC (Lion isn’t currently supported) - www.zoiper.com/download_list.php
Windows - www.zoiper.com/download_list.php
MAC (Lion isn’t currently supported) - www.zoiper.com/download_list.php
Can I dial 000?
SIP Talk provides all available information to emergency call centre operators as described on your signup form.
Does my 000 information show up correctly?
As a SIP Talk customer it is important to understand that you must notify us if you change your address. That way if you make an emergency services call your correct address will be identified.
If you have a local geographical number assigned to your account, the address details provided when your number was assigned will be sent to emergency services, unless you have updated your address details with us.
If you have a SIP Talk service without an incoming number, SIP Talk will attempt to send through your last known home phone number as your emergency services details.
If using SIP Talk VoIP we also recommend that when calling emergency services you make sure to confirm your address with the operator where possible.
If you have a local geographical number assigned to your account, the address details provided when your number was assigned will be sent to emergency services, unless you have updated your address details with us.
If you have a SIP Talk service without an incoming number, SIP Talk will attempt to send through your last known home phone number as your emergency services details.
If using SIP Talk VoIP we also recommend that when calling emergency services you make sure to confirm your address with the operator where possible.
Do I receive an incoming Caller ID?
Yes, SIP Talk provides full incoming Caller IDentification (ID) on all accounts. As long as the person that calls you has an outbound Caller ID you will see it on your handset as soon as it rings. This is a free SIP Talk service and there is no charge for inbound Caller ID.
Can I send a Fax over the SIP Talk network?
Officially, any and all forms of data calls over voice over internet protocol (IP) cannot and will not be supported by SIP Talk due to the technical limitations of voice over IP. That said, some customers have been able to get data calls, such as faxing to work using a combination of settings changes on the device (in the case of fax, mostly related to error-correction), and setting their CODEC to ALAW or ULAW. The codecs stated are a form of lossless compression, and are most likely to work, however as stated cannot be guaranteed. For Internet-based faxing, we recommend using a dedicated fax-to-email company like Ozefax (www.ozefax.com.au).
Can I bring my own VoIP device to use with SIP Talk?
Yes you can.
Will my current set-up work with SIP Talk?
A large majority of standard broadband set-ups will work with SIP Talk.
What codecs do SIP Talk support? Which is the best quality? Which suits my Internet speed?
Codec quality:
Recommended speed for codec:
Note: If you are on a higher speed you can use the lower speed codecs. This will allow you to make more simultaneous calls.
- G729 - Low-bandwidth, good for small/medium connections, supported by most devices (licence required for asterisk)
- GSM - Low-bandwidth codec, slightly better quality than G729; not supported by all devices
- G.722 – HD, High Bandwidth codec, this produces the best results
- ULAW (G711u) - High Bandwidth codec, but gives good quality for high-speed connections
- ALAW (G711a)
Recommended speed for codec:
- 1500/256 or Higher = G.722, G.711u or G729
- 512/128 = G729 or ULAW (If your connection is of good quality)
- 256/64 = GSM or G729
Note: If you are on a higher speed you can use the lower speed codecs. This will allow you to make more simultaneous calls.
Where do I go for support?
Please email
What forms of payment do you accept?
We accept the following forms of payment:
- PayPal
- Credit Card
- BPay
How long does it take before my payment is processed?
- PayPal:Payment will go through immediately
- BPay:Payment can take up to three business days to be processed
- Credit Card: When using a credit card to make a payment you will need to follow the steps and complete the verification process. Once you have entered your details you will be provided with the following options:
- VERIFY NOW: Verify the nominal amount that has been charged to your nominated credit card. You can check your bank statement or your online credit card statements for this amount. Please note you will have been charged by PCRange Pty Ltd. Payment will then be approved immediately.
- VERIFY LATER: You will receive a credit card verification email with an attached link. If you choose to verify at a later date, you will be able to access the SIP Talk portal but will be unable to use our VoIP service. To verify at a later date login to the portal and click on the blue toolbar. You will then be asked to confirm your verification amount. Please note that at this stage you have only been charged the verification amount and will still need to confirm your SIP Talk order.
- SKIP VERIFICATION: If you decide to skip the verification process, a new window will open and you will be able to select an alternative payment method. To receive a refund of your small verification amount please contact support@siptalk.com.au
Can I port my number?
SIP Talk does allow you to port your number from the previous SIP Talk service and other VoIP service providers. There will be an initial fee of $65.00 plus a $4 monthly charge for the duration of your use of the SIP Talk service.
Will my Internationally dialling be activated?
Yes, International dialling will be enabled on all accounts. However, to change this or many of the other features, login to the user portal through our SIP Talk website.
Can I change between plans?
Yes, login in to your user portal through the SIP Talk website and you will be able to select the new plan you wish to change to. Please note the change will come into effect at your next billing cycle.
Where do I find my username and password to set up my modem?
You will find your username and password in the account settings section of the user portal. Simply login through the SIP Talk website.
I'm on the SIP Global, SIP Plus or SIP Max plan, how do I activate my extra extensions?
All users are able to access and activate this feature through the user portal. Simply login through the SIP Talk website.
How much does it cost to have a DID?
If you are on any of our monthly plans you will receive a complimentary DID. If you are on a monthly plan additional DIDS can be purchased for $9.95 a year. For PAYG customers we are offering a DID for $4.95 a month. Unlimited amount of DIDS can be purchased. You can request a new DID through the user portal and the payment will be charged immediately from your SIP Talk balance.
How will I be billed by SIP Talk?
Your bill is charged on the same date each month based on the date of your account registration (for example 11th May, 11th June, 11th July etc). The minimum monthly charge will be charged in advance for the next billing period. You will also be charged for the calls made outside of the included calls. These amounts will be deducted immediately from the balance of your account. If you do not make your monthly payment or if there is insufficient funds in your account you will be downgraded to a PAYG plan and your DID will be disabled. If there is insufficient funds in your account calls will not be able to be made. If you have switched plans during a billing cycle, your bill may include pro rata charges for part of the month.
