We're Here to Help
Whether you need technical support, have questions about our services, or want to explore how Siptalk can transform your business communications, our team is ready to assist.
Multiple Ways to Reach Us
Choose the contact method that works best for you
Sales Enquiries
National: 13 82 55
Sales only. For support or your account, press 2 and you'll be pointed to email or the portal.
Melbourne: 03 8681 2000
Sydney: 02 9173 8500
Mon-Fri 8:30am-5:30pm AEST
Email Support
Support:
support@siptalk.com.au
Sales:
sales@siptalk.com.au
Response within 2 hours
Fax
For documents:
03 8681 2001
24/7 reception
Need an interpreter, or the National Relay Service?
If you need help to read or write to us in English, the Translating and Interpreting Service (TIS National) on 131 450 can assist, in more than 150 languages.
- 如果您需要口译员，请致电翻译和口译服务处 (TIS National) 131 450.
- إذا كنت بحاجة إلى مترجم، اتصل بخدمة الترجمة التحريرية والشفوية (TIS National) على الرقم 131 450.
- Nếu quý vị cần thông dịch viên, hãy gọi Dịch vụ Thông Phiên dịch (TIS National) số 131 450.
- Αν χρειάζεστε διερμηνέα, καλέστε την Υπηρεσία Μετάφρασης και Διερμηνείας (TIS National) στο 131 450.
- Se hai bisogno di un interprete, chiama il Servizio di Traduzione e Interpretariato (TIS National) al 131 450.
- यदि आपको दुभाषिए की आवश्यकता है, तो अनुवाद और दुभाषिया सेवा (TIS National) को 131 450 पर कॉल करें।
If you are deaf, hard of hearing or have a speech impairment, the National Relay Service can relay for you: call 1300 555 727 (Speak and Listen), TTY 133 677, or visit accesshub.gov.au. Because we handle support by email, most customers find writing to support@siptalk.com.au directly is simplest.
Web pages can be translated with your browser's built-in translation tool (in Chrome, right-click the page and choose Translate).
Want to make a complaint? Email support@siptalk.com.au with "Complaint" in the subject, or send a message from your account in the customer portal. We acknowledge within 2 business days and aim to resolve within 10. Our Complaints Handling Policy has the details, including how to reach the Telecommunications Industry Ombudsman.
Having trouble paying? You have a right to apply for financial hardship assistance, free of charge. Email support@siptalk.com.au — our Financial Hardship Policy explains what we can do.
Connect with the Right Team
Direct access to specialised departments for faster resolution
Technical Support
For system configuration, troubleshooting, and technical assistance with your phone system. By email or a message from your account in the customer portal — support isn't available by phone.
- • System configuration help
- • Troubleshooting assistance
- • Feature activation
- • Portal navigation
Sales Team
Explore our solutions, get custom quotes, and find the perfect phone system for your business.
- • Product demonstrations
- • Custom quotes
- • Solution consulting
- • Contract inquiries
Billing & Accounts
For billing inquiries, payment arrangements, and account management assistance.
- • Invoice queries
- • Payment arrangements
- • Account updates
- • Service changes
Our Offices
Serving businesses across Australia from our strategic locations
Melbourne Head Office
Level 10, 100 Collins Street
Melbourne VIC 3000
03 8681 2000
Mon-Fri: 8:30am - 5:30pm AEST
Main operations center for Victoria, Tasmania, and South Australia
Sydney Office
Level 5, 50 Pitt Street
Sydney NSW 2000
02 9173 8500
Mon-Fri: 8:30am - 5:30pm AEST
Serving NSW, Queensland, ACT, and Northern Territory
Nationwide Service Coverage
While our physical offices are in Melbourne and Sydney, we provide comprehensive phone system services to businesses across all of Australia, including Perth, Brisbane, Adelaide, Hobart, Darwin, and regional areas.
Our Service Commitments
Fast, reliable support when you need it most
Email Response
During business hours
Phone Answer Time
Average wait time
Emergency Support
For enterprise clients
Uptime SLA
Guaranteed reliability
Send Us a Message
We'll get back to you within 2 business hours
Frequently Asked Questions
Quick answers about contacting Siptalk
Our business hours are 9am to 5pm AEST/AEDT Monday to Friday, but we offer 24/7 AI powered phone and email support to handle inquiries outside of business hours.
Email support@siptalk.com.au or send a message from your account in the customer portal. Support is handled in writing so we have your account details and a record of the issue; our average response time is under 2 hours during business hours. Our phone line, 13 82 55, is for sales enquiries.
We don't offer site visits, but most issues can be resolved remotely through our support team. We can also remotely provision Yealink handsets, making physical visits unnecessary for most setup and troubleshooting needs.
We provide customised quotes within 24 hours of receiving your requirements. For standard configurations, our sales team can often provide immediate pricing over the phone.
Please have your account number, company name, and a brief description of your issue ready. For technical problems, note any error messages and when the issue started occurring.
Ready to Transform Your Business Communications?
Join thousands of Australian businesses that trust Siptalk for their phone system needs.