Privacy Policy

1. We respect your privacy

1. Siptalk Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
2. "Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information

1. Siptalk Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
3. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

1. Siptalk Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

1. Siptalk Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
2. Siptalk Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Siptalk Pty Ltd, www.siptalk.com.au, its customers or third parties.
4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

1. Siptalk Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@siptalk.com.au.
2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

1. If you have any complaints about our privacy practises, please feel free to send in details of your complaints to 10/52 Garden Drive, Tullamarine, Victoria, 3043. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

1. When you visit our website

   When you come to our website (www.siptalk.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

2. Cookies

   We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

3. Third party sites

   Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Siptalk Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

11. SipTalk Support Browser Extension

1. When you use the SipTalk Support Extension for remote technical assistance, we collect: the visual content (DOM structure) of the browser tab you choose to share; browser window dimensions and scroll position; your name (entered when starting a session); and click and keyboard interactions during remote assistance.
2. We do not collect: password field contents (automatically masked); content from other browser tabs; browsing history or personal files.
3. All data is transmitted via encrypted WebSocket (TLS). Screen content is held in memory only during your session and is discarded when the session ends. You control when sessions start and end.

12. Siptalk apps

This section covers the Siptalk apps for iPhone, Mac and Windows (the apps). The apps connect to your organisation’s Siptalk phone system so you can make and receive calls and messages on your extension.

1. Setting up an extension. You set up an extension by scanning its QR code or entering its username and password. The app sends these details to our servers to find your phone system and connect the app to your extension. The app stores your extension’s password in your device’s secure storage: the Keychain on iPhone and Mac, and Windows Credential Manager on Windows.
2. Installation details. Each copy of the app registers with our servers and is given an installation ID. It also sends the type of device (iPhone, Mac or Windows) and the app’s version. These details don’t include your name or the name of your device. We use them to provide the service, to limit and block misuse, and to help you when you contact support.
3. Calls. Calls travel over encrypted connections between the app and our phone system. The app uses your microphone only during a call and doesn’t record calls.
4. Messages and recent calls. Messages you send and receive in the app travel through our phone system between extensions. Your message history and your list of recent calls are stored on your device.
5. Address book and availability. If your organisation assigns an address book to your extension in the Siptalk portal, the app downloads it and stores a copy on your device. To show whether your colleagues are available, busy or offline, the app asks our servers which numbers in the address book are extensions in your organisation, then follows their status through our phone system.
6. Your device’s contacts (iPhone and Mac). With your permission, the app reads the contacts on your device so it can show names on calls and messages and so you can call and message those contacts. Your contacts stay on your device. You can turn off this access at any time in your device’s privacy settings.
7. Notifications (iPhone). So that calls and messages reach you when the app isn’t open, the app registers a notification token with our servers, and we send notifications through Apple’s push notification service. A message notification shows who the message is from, not what it says.
8. What the apps don’t do. The apps don’t show advertising, don’t use advertising or analytics services, don’t track you across other apps or websites, and don’t collect your location. We don’t sell information collected by the apps.
9. Removing your information. When you remove an extension from the app, the app deletes that extension’s password, address book and messages from your device and tells our servers that it no longer uses that extension. Uninstalling the app removes the information it stores on your device. To ask about the information we hold on our systems, contact us as described in section 7.