Legal Information

Our policies and legal documents

Terms & Conditions

Review our terms of service, user agreements, and conditions for using Siptalk services.

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Privacy Policy

Learn how we collect, use, and protect your personal information and data.

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Fair Use Policy

Understand acceptable use guidelines and service usage limits for our products.

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Refund Policy

Review our refund terms, conditions, and procedures for service cancellations.

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Critical Information Summaries

Key facts for each of our services — inclusions, prices, term, cancellation and how to complain — in the summary format the TCP Code requires.

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Complaints Handling Policy

How to make a complaint, what we do with it and how quickly, and how to take it to the Telecommunications Industry Ombudsman if we can't resolve it.

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Financial Hardship Policy

Having trouble paying? You have a right to apply for help. What we offer, how to apply, and how quickly we respond.

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Secure Connection

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Legal documents last updated: September 2026