Routing Profiles Overview
Master the art of call routing with profiles and schedules to handle inbound calls exactly how you want
How Routing Works
Managing call routing for phone numbers in Siptalk is done by creating routing profiles and attaching them to active schedules. This flexible system allows you to handle calls differently based on time of day, day of week, or any other criteria.
Key Principle:
Inbound calls flow through the profiles in the active schedule from top to bottom. Think of it as a waterfall - the call tries each profile in sequence until it's handled.
The Three Main Panels
Active Schedule
Where your routing profiles are attached. The Default schedule handles calls that don't match other time rules.
Available Profiles
Your library of routing profiles. Create different profiles here and attach them to schedules as needed.
Time Schedules
Create different schedules for business hours, holidays, etc. Each can have different routing profiles.
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Common Profile Types
Ring Group
Ring multiple extensions
IVR Menu
Auto-attendant options
Voicemail
Record messages
Forward
External number
Queue
ACD distribution
Time Based
Schedule routing
1 Create a New Profile
The first step is to create a new profile. Click the [+Create] button in the top right of the Available routing profiles panel.
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2 Select Profile Type
Select the type of profile you want to create and give it a descriptive label. In this example, we're creating a Ring Group profile labeled "Tutorial Ring Group".
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3 Profile Created
Now you'll see the profile you just created listed in the Available profiles panel. Click the [Configure] button to set it up.
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4 Configure the Profile
Select the device extensions you want to add to the ring group, then update the profile.
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5 Attach to Schedule
The next step is to attach the profile to the Default schedule. Click the [Attach] button.
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6 Profile Now Active
You'll see the profile is now listed in the Default schedule. Calls into this number, at any time of the day, will route into the Tutorial Ring Group.
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7 Multiple Profiles & Ordering
You can add multiple profiles and attach them to the same Active schedule. Drag them to reorder - calls flow through profiles from top to bottom.
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Important:
The order matters! Inbound calls flow through the profiles in the Active schedule from top to bottom. For example, a ring group could overflow to voicemail if no one answers.
Understanding Call Flow
Incoming Call
Call arrives at your phone number
Check Active Schedule
System determines which schedule is active
Process Profiles Top to Bottom
Call flows through each profile in sequence
Call Answered
Call is handled by the appropriate profile
Related Guides
Now that you understand the basics of routing profiles, explore these related guides:
Best Practices
- • Always test your routing after making changes by calling your number
- • Use descriptive names for profiles to easily identify them later
- • Consider overflow scenarios - what happens if no one answers?
- • Keep the Default schedule simple - it's your fallback for all unmatched times
- • Document your routing logic for team members to understand
Frequently Asked Questions
How does call routing work in Siptalk?
Call routing uses profiles attached to schedules. When a call comes in, it flows through the active schedule's profiles from top to bottom. Each profile can handle calls differently (ring groups, voicemail, IVR, etc.).
What is the Default schedule?
The Default schedule is always active and handles calls that don't match any other time-based schedules. It's the fallback routing that ensures calls are always answered.
Can I have multiple routing profiles active at once?
Yes, you can attach multiple profiles to a schedule. Calls flow through them sequentially from top to bottom. You can drag profiles to reorder them and control the call flow.
What types of routing profiles are available?
Common profile types include Ring Groups (ring multiple extensions), Voicemail, IVR/Auto-Attendant, Call Forwarding, Queue, and Time-Based routing. Each serves different call handling needs.
How do time schedules affect routing?
Time schedules let you route calls differently based on day and time. For example, business hours can route to a ring group, while after-hours routes directly to voicemail.
Can I test my routing configuration?
Yes, after setting up your routing, make a test call to your number to verify the call flows correctly through your configured profiles.