Portal Guides

Manage your phone system through our online portal

Getting Started

• Register as a New User

  Create your account and get started with Siptalk

  3 min
• Add an Organisation

  Set up your business organisation or personal account

  4 min
• Add a Phone Number

  Add local, mobile, or 1300 numbers to your account

  5 min
• Add a Device Extension

  Create extensions for your VoIP devices

  4 min
• Invite Users and Set Up Roles

  Give staff their own login with just the access they need

  6 min
• Set Up Multifactor Authentication

  Protect your login with a code from an authenticator app

  4 min

Call Routing

• Routing Profiles Overview

  Understand how call routing and profiles work

  8 min
• Ring Group & Voicemail Setup

  Configure ring groups with voicemail overflow

  6 min
• Set Up an IVR Auto Attendant

  Give callers a menu and send each option where it needs to go

  8 min
• Ring a Mobile Through an IVR

  Number, menu, and calls sent to a mobile — the common setup, step by step

  4 min
• Route IVR Calls to a Device Extension

  Ring a handset or the app from an IVR option, via a ring group

  4 min
• Add an Extension to a Ring Group

  Add a new team member's handset to an existing ring group

  3 min
• Add an External Number Profile

  Send calls to a mobile or another phone number

  5 min
• Add an AI Receptionist Profile

  Put your AI receptionist on a phone number

  4 min
• Add an Announcement Profile

  Play a recorded message to callers before the call continues

  4 min
• Time Schedule Basics

  Set up business hours and after-hours routing

  5 min
• Holiday Override Schedules

  Route calls differently over a public holiday, then snap back automatically

  5 min

Messaging

• Receive SMS on a Mobile Number

  Send incoming texts to email, an extension, or both

  4 min

Billing

• Add a Card and Set Up Auto Payment

  Top up your prepaid balance automatically from a card

  5 min

Integrations

• Webhooks: Call Event Notifications

  Send call events to your CRM or application, with the payload reference

  8 min

Cancel Services

• Deactivate a Device Extension

  Remove an extension you no longer need

  4 min
• Cancel a Phone Number

  Cancel a number and clear anything blocking cancellation

  4 min