Understanding time schedules
Time schedules allow you to configure different routing rules for different days of the week and times of the day. This enables sophisticated call handling that adapts to your business needs.
The Default schedule
Every phone number has a Default schedule that exists automatically. This schedule handles all calls that don't match any other time rules you've defined.
Best practice: Use the Default schedule for your after-hours routing. This ensures callers always reach voicemail or an after-hours message when your office is closed.
Creating a business hours schedule
Click the [+Add] button in the Time Schedules panel to create a new schedule.
Give your new schedule a descriptive name like "Office Hours" and choose the Weekly type for regular business hours.
After creating the schedule, notice these key visual indicators:
- Schedule button — The Office Hours button is now highlighted
- Right panel — Shows Office Hours is selected
- Active label — Confirms which schedule you're editing
Adding time rules
First, set up the after-hours routing on the Default schedule by attaching a voicemail profile:
Then switch to your Office Hours schedule and add time rules. There are 2 steps:
- Select days and times — Choose the days and time range, then add the rule
- Save the changes — Click Save to apply the time rules
After saving, you'll see the rules displayed in the schedule listing:
Attaching profiles
Add your business hours routing profiles (ring group + voicemail) to the Office Hours schedule:
How it all works together
During business hours (Mon-Fri, 9am-5pm):
The Office Hours schedule is active. Calls route through the business ring group and overflow to business voicemail if unanswered.
After business hours (evenings and weekends):
The Default schedule takes over. Calls go directly to the after-hours voicemail with appropriate greeting.
Automatic switching:
The system automatically switches between schedules based on the current time — no manual intervention needed.