Add a Phone Number
Search for and select the perfect phone number for your business from our extensive inventory
Before You Start
- You must have already added an organisation
- Sufficient account balance to purchase a number
- Selected your organisation in the portal
1300/1800
National numbers accessible from anywhere in Australia
Virtual Mobile
Mobile numbers for SMS and voice services
Local Numbers
Geographic numbers for any Australian city
1 Navigate to Phone Numbers Section
Go to the Services → Phone Numbers section in the portal.
Click image to enlarge
Click the [Add New Number] button to start searching for available numbers.
2 Search Available Numbers
You'll see the Search Available Numbers section. You can use the search field to find specific number patterns or locations.
Low Balance Alert: If you see a [Low Balance] alert, you'll need to add funds to your account before selecting a number.
Click image to enlarge
3 Search Examples
Here are different ways you can search for numbers:
Search for 1300 Numbers
Enter "1300" to see available national numbers.
Click image to enlarge
Virtual Mobile Number Search
Search for mobile numbers starting with "04".
Click image to enlarge
Search by Location
Enter a city or area name to find local numbers.
Click image to enlarge
Multiple Search Terms
Combine terms like area and number prefix (e.g., "Sydney 9").
Click image to enlarge
Search Tips
- • Use specific number patterns for memorable numbers (e.g., "1300 888")
- • Search by suburb for hyper-local presence
- • Combine multiple terms for refined results
4 Select and Confirm Your Number
Once you've found a number you like, use the [Select] button to add it to your organisation.
Click image to enlarge
After confirming, you'll be redirected to the numbers list where you can manage the number and configure its routing.
What's Next?
After adding your phone number, configure how calls should be handled and routed.
Troubleshooting Tips
- • No numbers showing? Try broadening your search terms or check different number types
- • Low Balance alert? Add funds via the Billing section before selecting a number
- • Can't find specific pattern? Contact support for assistance finding special number combinations
- • Number not activating? Allow up to 5 minutes for activation, then refresh the page
Frequently Asked Questions
What types of phone numbers can I add?
You can add 1300/1800 national numbers, virtual mobile numbers (04xx), local geographic numbers for any Australian city, and premium 13 numbers. Each type has different pricing and features.
How do I search for numbers in a specific area?
Use the search field to enter a location name (e.g., "Sydney", "Melbourne") to find local numbers in that area. You can also combine search terms like "Sydney 9" to find Sydney numbers starting with 9.
What happens if I see a Low Balance alert?
If you see a Low Balance alert, you'll need to add funds to your account before selecting a number. Navigate to the Billing section to add credit to your account.
Can I port my existing number to Siptalk?
Yes, you can port existing numbers to Siptalk. Instead of searching for a new number, use the "Port Existing Number" option in the Phone Numbers section.
How long does it take for a new number to be active?
New numbers are typically activated instantly after selection. You can immediately configure routing and start receiving calls.
Can I reserve a number before purchasing?
Numbers are allocated on a first-come, first-served basis. Once you select a number, it's immediately assigned to your account and billing begins.