Before you start
To add an organisation, you'll need:
- Your Australian Business Number (ABN) if creating a business organisation
- Authority to act on behalf of the business
- Organisation contact details (address, phone number)
Organisation types
Siptalk supports two types of organisations. Choose based on your needs:
Business Organisation
- Requires ABN for verification
- Can invite multiple users
- Assign roles and permissions
- Full feature access
Personal Organisation
- No ABN required
- Single user only
- No user management
- Full feature access
Access the organisations screen
When you first log in, you'll land at the organisations screen. Here you can select existing organisations or add a new one.
Click the Add New Organisation button to begin.
ABN lookup
For business organisations, enter your 11-digit ABN. The system will automatically retrieve your business details from the Australian Business Register.
The system automatically fills in your business name, entity type, and registration status.
Complete organisation details
After the ABN lookup, you'll need to provide additional details:
- Set a label for the organisation (optional, for your reference)
- Enter contact details (address, phone number)
- Confirm you are authorised to act on behalf of the business
Click Submit to create your organisation. You'll then be able to start adding phone numbers and configuring services.
Troubleshooting
ABN not found?
Ensure you're entering the 11-digit ABN correctly without spaces. The ABN must be active and registered with the Australian Business Register.
Organisation already exists?
If someone else has already added this organisation, contact the existing administrator to request access rather than creating a duplicate.
Need to change details later?
Organisation administrators can update contact details, labels, and other settings from the organisation settings page after creation.