Softphone Configuration

Zoiper Softphone Setup

Configure Zoiper VoIP software on any device to make and receive calls with Siptalk

Time: 10 minutes
Difficulty: Beginner
All platforms supported

Prerequisites

Before configuring Zoiper, ensure you have:

  1. 1. An active Siptalk device extension (add one here)
  2. 2. Zoiper application installed on your device
  3. 3. Your extension's SIP credentials (Server URL, Username, Password)

Configuration Steps

1 Launch Zoiper and Start Configuration

  1. Open Zoiper on your device
  2. Click Settings (gear icon) or go to Settings → Accounts
  3. Click Add account or the + button
  4. Select SIP as the account type
  5. Choose Manual configuration (not the provider list)

2 Enter Account Details

Find these details in your Siptalk extension settings:

Account Name: Descriptive name (e.g., "Siptalk Extension 1001")
Domain/Host: Your SIP Server URL (e.g., sip01.siptalk.com.au)
Username: Your extension username
Password: Your extension password
Caller ID: Same as username (not the alias number)

3 Configure Advanced Settings

Network Settings

  • Registration expiry: 180 seconds
  • Transport: UDP (recommended)
  • Port: 5060

STUN Settings

  • Enable STUN: Yes
  • STUN server: stun.siptalk.com.au
  • STUN port: 3478

4 Audio Codec Configuration

Enable these codecs in order of preference:

  1. 1 G.711 u-law (PCMU)
  2. 2 G.711 a-law (PCMA)
  3. 3 G.729 (if available)
  4. 4 GSM

💡 Disable video codecs unless specifically required for video calling

5 Save and Register

  1. Save the account configuration
  2. Zoiper should automatically attempt to register
  3. Look for a ✓ Registered or ● Online status
  4. If registration fails, verify your credentials and firewall settings

Mobile-Specific Settings

iOS Configuration

  • • Enable Push notifications for background calls
  • • Grant microphone permissions when prompted
  • • Consider enabling Run in background
  • • Allow notifications for missed calls

Android Configuration

  • • Disable battery optimization for Zoiper
  • • Grant all requested permissions
  • • Enable Keep alive WiFi in connectivity
  • • Allow autostart for reliability

Troubleshooting

Registration Issues

  • Authentication failed: Double-check username and password
  • Request timeout: Verify server URL and internet connection
  • NAT issues: Ensure STUN is enabled and configured

Audio Problems

  • No audio: Check device audio settings and microphone permissions
  • One-way audio: Usually NAT issue - verify STUN configuration
  • Echo/feedback: Enable echo cancellation in audio settings

Firewall Requirements

Ensure these ports are open:

  • UDP 5060 - SIP signaling
  • UDP 10000-20000 - RTP media (audio)
  • UDP 3478 - STUN

Testing Your Configuration

  1. 1 Once registered, make a test call to your mobile or another extension
  2. 2 Test both incoming and outgoing calls
  3. 3 Verify audio quality in both directions
  4. 4 Test call hold and transfer features if required

Best Practices

  • • Use a headset for better audio quality and echo prevention
  • • Keep Zoiper updated to the latest version for security and features
  • • Use a stable internet connection (wired or strong WiFi)
  • • Configure Quality of Service (QoS) on your router for VoIP traffic
  • • Consider the Pro version for advanced features like call recording

Related Guides

Add Device Extension

Create an extension for Zoiper

Hardware Phone Setup

Configure a physical IP phone

Yealink Speed Dial Setup

Set up Yealink cordless speed dial

Frequently Asked Questions

Is Zoiper free to use with Siptalk?

Yes, the free version (Zoiper5) provides all the basic SIP calling functionality needed for Siptalk. The paid Pro version adds features like call recording and multiple account support.

Which platforms does Zoiper support?

Zoiper is available for Windows, Mac, Linux, iOS, and Android. The configuration process is similar across all platforms with minor interface differences.

Why use a softphone instead of a desk phone?

Softphones offer mobility (use on laptop/mobile), cost savings (no hardware required), and flexibility (work from anywhere with internet). They're ideal for remote workers and traveling staff.

Can I use Zoiper on multiple devices with the same extension?

Yes, you can register the same extension on multiple devices. All registered devices will ring simultaneously for incoming calls.

What internet speed do I need for Zoiper?

A stable connection with at least 100kbps upstream and downstream per concurrent call is recommended. Most modern internet connections easily meet this requirement.

How do I fix echo or feedback issues?

Enable echo cancellation in Zoiper's audio settings, use a headset instead of speakers, and ensure your microphone isn't too close to speakers.