Portal Guides
Master your Siptalk phone system with our comprehensive portal guides. Learn how to configure call routing, manage users, set up voicemail, and make the most of our powerful online management tools.
Getting Started
Essential setup guides for new users
Register as a New User
How to register with your email address and become a user in the system.
Add an Organisation
Add an organisation or choose to create a personal account.
Add a Phone Number
How to add a phone number to your organisation.
Add a Device Extension
Adding a device extension to your organisation.
Call Routing Basics
Configure and manage call flows
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Frequently Asked Questions
Common questions about using the Siptalk portal
Q: How do I access the Siptalk customer portal?
A: You can access the customer portal at portal.siptalk.com.au using your registered email address and password. If you haven't registered yet, follow our registration guide to get started.
Q: What can I manage through the online portal?
A: The portal allows you to manage phone numbers, configure call routing, set up voicemail, manage users and extensions, view call reports, handle billing, and configure advanced features like IVR and time schedules.
Q: Do I need technical knowledge to use the portal?
A: No, our portal is designed to be user-friendly with an intuitive interface. Our step-by-step guides walk you through each process, making it easy for anyone to manage their phone system.
Q: Can multiple users access the same organisation account?
A: Yes, you can add multiple users to your organisation with different permission levels. Administrators have full access while standard users can have restricted access based on your requirements.
Q: How do I migrate from the legacy platform?
A: We have dedicated migration guides that walk you through transferring phone numbers, extensions, and account balances from the legacy system to the new portal.
Q: Is there a mobile app for the portal?
A: Currently, the portal is web-based and mobile-responsive, meaning it works well on mobile browsers. A dedicated mobile app is in development.