VoIP: What is it and why should I use it?
VoIP (Voice Over Internet Protocol) is the use of technology to send voice over the internet instead of through traditional landlines. Rather than call through a telephone company's switchboard, VoIP enables calls to be made across the internet directly. While it has been around for a number of years, its benefits have only recently become recognised by many small and midsized businesses.
What is VoIP?
VoIP is a technology that enables consumers and businesses to use their computer or telephone to make voice calls through a broadband internet connection. One of the biggest advantages of VoIP is its low costs, as most service providers charge a monthly fee rather than per-call fees. To the consumer, what is important is that the quality of service makes it one of the highest fidelity delivery methods available.
History of VoIP
VoIP can be traced back to early implementations in 1998, but many people don't think about the technology when considering broadband internet because they do not realise that all voice traffic travels over IP, or internet protocol. Voice was just one of the first applications to be transmitted over IP networks that are more commonly used today for things like web pages and email. VoIP is now being used in businesses throughout the world as more companies are using it for their phone system requirements.
What are the advantages?
It is a very cheap system to install and maintain, especially when you factor in the potentially substantial savings made on voice calls.
VoIP has been around for many years, but its full potential has only recently been realised by small and medium businesses as well as larger enterprises.
Why should you use VoIP?
VoIP offers a number of benefits to companies, the first being cost savings. Other benefits include: high-quality call service; flexibility with routing calls around your business; ability to integrate into other software systems such as CRM (Customer Relationship Management) and billing; smooth transition to mobile device usage; and the ability to make calls through your computer or mobile phone - for example, downloading a VoIP app onto your iPhone.
Many businesses have been surprised by how low their phone bills have fallen once they switched. The system is also incredibly flexible, allowing owners to customise their business phone systems to meet both current and future needs.
The technology behind VoIP has advanced to such a degree that it can now be used as a replacement for ISDN lines and PBX switchboards. It provides better functionality than other small business phone systems, including more options for call prioritisation and routing.
The system is also easier to manage than traditional phone lines. Rather than having a different line for each employee, VoIP enables separate employees on the same floor to have their own individual extensions without needing a physical connection between them. This allows businesses to save a lot of money by not having to hire as many employees.
Installation and Configuration
When installing or configuring VoIP, there are a number of things that you should be aware of. For example, the type of internet connection you have will determine whether your system is compatible with various programs and applications.
The use of VoIP has increased in popularity over the last few years, largely due to its cost effectiveness and with more businesses entering the digital marketplace.
VoIP to Replace Traditional Phone Services in Australia
VoIP will be the future of all phone services in Australia. As the NBN rolls out in each area, phone services are being upgraded to VoIP. Businesses and residential areas will no longer have copper lines or fixed line phones, but rather all calls will be made over IP through a router connected to the NBN. All cables are being pulled out as they install new fibre optic cabling to replace the old system that was using telephone cables and 'fixed-line technology'.
This new system will be a lot faster and more dependable.
This is not only beneficial for Australia but also to international calls. The NBN network will make it much cheaper and more efficient for businesses in Australia to communicate with their remote offices and customers. Businesses will experience lower prices for making international calls, and it will also improve quality and reliability as it is a direct link from point A to point B.
Business phone systems continue to evolve over the coming years as the telecommunications industry transitions entirely to VoIP services. For businesses, this type of technology provides many benefits including cost savings, better customer experience, and flexible work-styles to name just a few. If you’re considering switching from traditional phone services, contact Siptalk today! We can help your business transition smoothly by providing all the information you need about our products and services to make sure that your phones are always working at their best. To learn more about what makes us different than other competitors in Australia, contact us here or give us a call today at 13 82 55.