Prompt and Professional Answering Services for Australian Businesses

Ensure your business calls are answered smoothly by our friendly and professional virtual receptionists.

We are Siptalk, one of Australia's most trusted telcos. Let us handle your call overflows or outsourced receptionist needs.

Want to test the service out?

Call 03 8681 2005 (Demo Co) and chat to one of our friendly operators.

Why Siptalk?

Australian based operators
Calls answered quickly
No lock in contract
No monthly fees
Simple, affordable pricing

Free trial for 7 days - More Detail

Our lower prices mean more money in your pocket.

$2.20 per call (incl 3 minutes talk time)

Then $1.10 per minute

Simple and affordable pricing without any monthly costs, use the service as little or as much as you need.

The same pricing applies for simple messaging, receptionist and call transfer services or bookings and appointments.

Note: Requires a phone number in the system. $3.30 per month.

See our phone system pricing here

How do we offer such good rates?

AI-assisted call wrap-up and handling.

Our AI-assisted wrap-up technology helps us reduce costs in our virtual receptionist answering service.

Real people answer and talk to callers, ensuring a personal touch in every interaction.

After each call, recordings are processed by our AI to extract essential details.

This process allows us to efficiently compile and send summaries to our customers.

By leveraging AI, we maintain high service quality while keeping operational costs low.

What are the steps to get up and running?

Signup and add your organisation

Step 1

You'll need to have registered as a user in the system and have an organisation added. That will give you full access to phone system services, as well as the virtual reception feature.

Already using our phone system, skip to Step 4.

Add credit to your account

Step 2

You'll need credit on the account to be able to add a phone number, and receive calls. You can make payments using credit card or by PayID through your bank.

Auto payment from credit card is available if it suits you.

Select a phone number

Step 3

Add a local phone number that you can receive calls in to and attach the virtual receptionist profile. You can then overflow or redirect calls from your current phone system provider.

We can also port your existing number in if preferred.

Create a virtual receptionist profile

Step 4

The final step is to create the virtual receptionist profile and attach it to your number. Once added, you can configure the call handling details for our operators to refer to when answering your calls.

Ready for service.

Why Choose Siptalk?

Australian Operators

Your calls are answered by Australia based operators, we don't overflow anything to overseas call centres like some of our competitors.

24/7 Answering

24/7 call answering to cover your business calls under all circumstances.

No Lock-In Contracts

No monthly fees, no cancel fees and no minimum charges. Scale up or down as it suits you.

Fast Email Notification

Within minutes after the call ends, you'll receive an email with a summary of the call as well as a recording of the conversation.

Online Portal

Fast Setup and Support

From sign up to up and running in minutes, and we'll support you every step of the way.

Never Miss a Call

Ensure that valuable customer calls aren't missed when your staff are too busy to answer phone calls.

You Focus on Business

Keep your time free to concentrate on running and growing your business, while we cover your phones.

7 Day Free Trial

Try us out for 7 days, obligation free. Some conditions apply, click here for details.

Frequently Asked Questions

When calls go to voicemail, many callers simply hang up, causing you to miss important conversations or potential leads.

Having a live person answer your calls enhances customer satisfaction, fosters loyalty, and improves your chances of building a rapport and capturing caller information. A live call answering service also allows you to screen calls effectively; you can instruct your receptionist to transfer only specific types of calls or take messages as needed. This way, you can view each message as it comes in and prioritize your callbacks.

Additionally, using a live call answering service can boost revenue by creating better customer connections, reduce costs since you won't need a full-time receptionist, and help you manage your time more efficiently.

Yes, we're based in Melbourne and our operators are located in different states around the country, from Perth to Adelaid to Brisbane.

Our network infrastructure is in NextDC in Port Melbourne and we have access to every exchange in Australia so we can allocate a specific number in any location should you require one.

Yes, we offer a 7 day free trial of all our services, including the virtual receptionist service.

Please note that certain restrictions apply, including call durations being limited to 30 seconds, click here to check out the full details.

Yes, our operators will be available to take your call 24/7 x 7 days a week excluding some public holidays.

On Christmas day, Boxing day, New Years day and Easter Sunday, calls will go to voicemail as operators will be unavailable to take calls.

Please note though, that there is an extra cost for calls answered outside business hours, a surcharge of $1.10 per minute will apply.

After hours answering is disabled by default, you need to enable it in the configuration if you want calls answered outside business hours.

Business hours are 8am to 6pm Monday to Friday in your local timezone.

If after hours calling is not enabled, calls received outside normal business hours will go to voicemail.

Yes, all call are answered in Australia by Australian operators.

To setup a virtual receptionist profile on your account, you will also need a local phone number. On your current phone provider system, you can configure calls to overflow to the local number on your Siptalk account, and the calls will route into the receptionist.

If you need assistance setting things up, please reach out to support from within the portal, or use the Contact Us page on this site.